FAQ

We ship 3-5 days (Monday-Friday) after the full payment has been received and processed. Visit our Shipping page for more info.

We accept Paypal, Credit / Debit Cards or Bank transfer.

We are located inTokyo,Japan.

We currently don’t have a showroom. We provide all of our services online and through our Instagram and website.We provide in-person meeting around Tokyo area only. DM us on Instagram or reach us via email: info@sassiluxe.com for more details.

We don't offer consignment and buyouts for eligible items at the moment.

All sales are final and strictly non-refundable.It is recommended to reach out to us for more information about the item before purchase.We only offer refunds for a significant defect that we fail to mention of if the wrong product is shipped to the buyer.

We take waitlists for items that are reserved and pending in the event that the current buyer falls through, which we will then notify interested parties on the waitlist. Currently, we don’t take waitlists for items we don’t have in stock and available.

Orders within an hour can be canceled. For canceling an order, please contact us via email or through our social media accounts.All such notices need to be in writing.

SASSILUXE ship to the following countries:

• American Samoa

• Andorra

• Antigua And Barbuda

• Aruba

• Australia

• Bahamas

• Bahrain

• Belarus

• Belgium

• Bhutan

• Bouvet Island

• British Indian Ocean Territory

• Brunei Darussalam

• Canada

• Cape Verde

• Cayman Islands

• Christmas Island

• Cocos (Keeling) Islands

• Cook Islands

• Cyprus

• Czech Republic

• Denmark

• East Timor

• Falkland Islands (Malvinas)

• Faroe Islands

• Fiji

• Finland

• Gibraltar

• Greece

• Greenland

• Guam

• Holy See (Vatican City State)

• Hong Kong

• Hungary

• Iceland

• Ireland

• Israel

• Japan

• Jordan

• Kiribati

• Korea, Republic Of

• Kuwait

• Liechtenstein

• Lithuania

• Luxembourg

• Maldives

• Malta

• Marshall Islands

• Micronesia, Federated States

• Monaco

• Netherlands

• New Zealand

• Niue

• Norfolk Island

• Northern Mariana Islands

• Norway

• Oman

• Palau

• Papua New Guinea

• Philippines

• Pitcairn

• Poland

• Portugal

• Puerto Rico

• Qatar

• Samoa

• Seychelles

• Singapore

• Solomon Islands

• South Georgia, S Sandwich Is.

• St. Helena

• Svalbard, Jan Mayen Islands

• Sweden

• Switzerland

• Taiwan

• Thailand

• Tokelau

• Tonga

• Turkey

• United Arab Emirates

• United Kingdom

• United States

• United States Minor Is.

• Vanuatu

• Virgin Islands (U.S.)

• Wallis and Futuna Islands